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accounts-growing
Sep 26, 2022 11:47 AM UTC
Question

How do I report a duplicate bank feed issue again? The chat agent didnt understand. Bank feed has duplicates and even transactions that arent on our actual bank statement

this has been a previous global issue about 6 months ago

3 replies

GeorgiaC
Sep 26, 2022 11:52 AM UTC

Hi accounts-growing, we'd be happy to help with that issue here - do the duplicate and unknown transactions continue after fully disconnecting and reconnecting the account to QuickBooks, and can we confirm the bank provider and account type that the issue is relating to? 

accounts-growingAuthor
Sep 26, 2022 12:03 PM UTC

Hi Georgia, yes I have disconnected and reconnected, they are still there. 23rd transactions appear again on 24th (there were none on 24th) and also have some payments that are not our businesses. Its a Santander Corporate current account. thank you 

Ashleigh1
Sep 26, 2022 1:17 PM UTC

Hello Accounts-growing thanks for that information, could we get you to ring the support line on 0808 234 5337 so the agent can have a look into this more for you, in the system and set up a screen share with you to see why this is happening for you and get it all resolved thanks.

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