Hello again, mattymoo. Thanks for getting back and providing detailed information about the help you need.
If you're creating a Journal entry, you'll need to put the VAT in the paired account with Accounts Receivable (A/R).
As for the Customer's Balance, A/R is the impacted account which appears in the Debit column of the transaction journal. It means that the customer still owes you money and will stay in A/R until the invoice is paid. However, if you'd not want the sales account, then you can use a different account and put a VAT code in that line item.
Moreover, since every business has a different structure, and it typically goes to the posting accounts used for transactions. For this reason, I still recommend reaching out to your accountant to help determine the different account you'll use.
Moreover, I don’t like to leave you empty-handed, you may consider reading this article to know more about entering outstanding balances for customers: How to enter outstanding balances for customers and vendors.
If you need additional assistance, please let me know. I’ll be right here to help. Have a great day!
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