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sjmaccounts
April 12, 2024
Question

I have updated my contact email in QuickBooks however QB are still emailing the old email which will be deactivated soon - what am I missing?? Thank you

  • April 12, 2024
  • 3 replies
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3 replies

Heide DC
April 12, 2024

Hello there, Sjm.

 

When changing the contact email, we should perform these steps to update the email info in the Manage your Intuit Account section.

 

Here's how:

 

  1. Sign in to your QBO account.
  2. Select your profile icon in the upper right corner.
  3. Choose Manage your Intuit Account.
  4. Select the Sign in & security menu.
  5. Click the pencil in the Email Address section, then Edit the information.
  6. Click Save to confirm.

 

To learn more about this, refer to this article on updating your email info in QBO: Update or change your Intuit Account sign-in information.

 

Moreover, please know that if you change your email address, we have to update also your email address in the Company settings of QBO to ensure your customers will see the right company information on sales forms.

 

Additionally, visit this link to learn how to add, edit, delete, or merge customers in QuickBooks Online: Add and manage customers in QuickBooks Online.

 

Let me know if you have other questions about managing your contact information in QBO. I'm just a few clicks away to help you again. Keep safe.

sjmaccountsAuthor
April 12, 2024

Thanks Heidi 

I have already done this and my 'new' email is verified - It is still sending emails to the 'old' email. Including your community response!! - I need to get this sorted ASAP as the 'old' is being deactivated. All notifications from QB including billing etc are going to the old email account. thanks

RheaMaeH
April 12, 2024

I recognize the urgency to receive notifications using your new email instead of the old one, sjmaccounts. I'm here to provide additional steps to ensure you'll receive communication on your current email address.

 

First, let's confirm in the system if your email address is updated. This way, we can check whether the changes you made were saved or not.

 

Here's how:

 

  1. Go to the Intuit Account Manager log-in page.
  2. Enter your User ID and password for QuickBooks Online (QBO).
  3. Click the Sign in & security tab.
  4. Check the Email Address if this displays your new email address.
  5. Make your changes if required.

 

If you still encounter the same issue after verifying the email address. I recommend reaching out to our Customer Care team. With this, they can further investigate the root cause of the issue. 

 

Here's how:

 

  1. Log in to your QBO account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a summary of your concern, then click Continue.
  5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

 

To get assistance immediately, please check our support hours page.

 

For future reference, you can check this article to learn how to get your data, view the files, and view recent activity on your account: Access and manage your data from your Intuit Account.

 

Don't hesitate to post your comment below if you have any other concerns about updating your email address. We're always here to help. Have a great week ahead.

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