Skip to main content
A
aquatech-ltd
November 17, 2019
Question

I tried to log on and it says I need to up date payment what I. Done and still won’t let me do anything

  • November 17, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

MaryLandT
MaryLandT
November 17, 2019

Thank you for contacting us, aquatech-ltd.

 

You'll get the update payment message when your QuickBooks trial has ended. What you need to do is enter the payment information so you can continue using the system.

 

Let me guide you through the steps:

  1. Click the Gear ⚙ icon at the right op.
  2. Select Account and Settings under Your Company.
  3. Select Billing Subscription.
  4. Click Edit ✎ beside your payment method.
  5. Enter your card info.
  6. Make sure the address in QuickBooks is the same as the one on your card statement.
  7. Once everything’s good, click Confirm card or Save.

If you have subscribed through the app store, please follow the steps below:

 

Google Play (Android)

  1. Open a web browser.
  2. Sign in to your Google Wallet account, then select Payment methods.
  3. Find the card you want to update, then select Edit.
  4. Make the necessary changes, then select Save.

App Store (iPhone or iPad)

  1. Go to your device’s Settings menu, then select iTunes App Store.
  2. Select your Apple ID, then View Apple ID.
  3. Enter your Apple ID password.
  4. Under Subscriptions, select Manage.
  5. Select your QuickBooks Online subscription, then make the necessary changes.

To learn more about managing your billing information, feel free to read through this article: How to update your subscription and billing details.

 

Should you need anything else with your account, please leave a comment below. I'm always around to help you out.

 

T
Teresa341
August 17, 2020

I have payed the subscription on auto renewal, it says im subscribed until september. it just won't let me on my account. lets me log in tho

R
Rasa-LilaM
August 17, 2020

Hi there, Teresa341.


Allow me to chime in and help you log in to your account. Let’s perform some basic troubleshooting steps to resolve the issue.


You can start by opening QBO via incognito mode or private browsing. This will narrow the source of the issue without deleting any information.


 Here are some keyboard shortcuts to bring up a private tab:

 

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

If you can successfully access the company, clear the cache of your normal browser to start on a clean slate. This process is just emptying the cache, so the next time you display a webpage, everything must be downloaded anew.

 

These steps will get you logged in to QBO in no time. Check out the Troubleshooting browser problems guide for additional resources. It outlines the complete steps to resolve browsing problems when visiting any Intuit sites.

 

Additionally, let me share the Subscription management link for future reference. It contains a breakdown of our self-help articles that will guide you on how to change, manage, or renew your subscription.


Please let me know in the comment section if you need assistance managing your subscription. I’ll be glad to help you further. Have a good one.

R
Rob1973
November 30, 2022

I updated my payment info 24 hours ago and still can’t log in! This happens about every 2 weeks and is starting to get silly. 

G
GeorgiaC
November 30, 2022

Hi Rob1973, thanks for joining this thread - we appreciate that must be frustrating. Do you receive this message when logging in on both the app and web browser, and do you pay your subscription directly to Intuit or via a third-party (mobile app store)? 

R
Rob1973
November 30, 2022

I pay via Apple. I cannot log in on my laptop or phone.

I have updated my payment details and even added another but I still have no access. The app says I will be reconnected within 24 hours of updating payment details but it’s be well over that and I need access. 

Terms & ConditionsAccessibility statement