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May 5, 2020
Question

I was not able to post My last vat report to the revenue and now I cannot access my current quarter return

  • May 5, 2020
  • 1 reply
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1 reply

MariaSoledadG
May 5, 2020

Hello, there us25,

 

I can only think of two (2) scenarios why you're unable to post your last vat report to revenue and unable to access the current quarter return. Let me elaborate on them.

 

If you've already filed your return and want to access it again, you can go to the VAT Exception Report or to the Submit return screen. You can modify the dates for this report to show your VAT liability or to see total sales and purchases for a different date range. Here's how:

  1. Click Taxes on the left menu.
  2. Go to the Paid returns section, click the drop-down arrow beside View return, and select View exception details.

However, If you don't have an option to access your current return, this happens when a browser stored a lot of caches that can cause problems like bringing up the data to your account or latency issue. You can press the F5 key on your keyboard to refresh the page. You can also log in to your account using a private browser to rule out any cache-related issues.

 

Here are the shortcuts:

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N.

If you're able to access your current quarter, clear the browser's cache. This removes the history or log of sites so you can start with a clean slate. You'll also want to use a different browser. 

 

I have included these help articles in case you have some questions about your taxes: VAT Help Articles.

 

Reach out to us if there's anything you need. We're always here to help you anytime.