In the action box in my customer the option to create a statement is no longer available has this been removed

Hello @alison-finn,

Creating statements has been moved from the ACTION column to the New transaction menu in your customer's profile. Let me show you how you can create one.

1. Go to Sales.
2. Select Customers.
3. Find and open the profile of your customer where you want to create a statement.
4. Under New transaction, select Statement.
5. Choose a statement type.
6. Click Save and close or Save and send.

Learn more about your customer's statement with the help of this article: Create and view customer statements.

Additionally, you might also find this article helpful in creating a list of your customer's transactions to identify their corresponding balances: Common custom reports in QuickBooks Online.

If you have any other questions aside from creating a statement, please feel free to leave them in the comments. Stay safe!