Skip to main content
I
Irina2000
May 5, 2021
Question

Invalid content found at element "AccountHoldersName"

  • May 5, 2021
  • 1 reply
  • 0 views

Hi ,

Could anybody please help with error in Payrol.

We are trying to submit EPS and it does show error

-'Invalid content found at element "AccountHoldersName"

Where is this in settings? We have tried different options but error is still there.

I will very much appreciate an assistance.

Thanks.

Irina

 

 

1 reply

G
GeorgiaC
May 5, 2021

Hi Irina, thanks for joining us here on the Community

 

Please go to the Cog > Accounts & settings > Payroll > Pay schedules and edit the name of the pay schedule to a shorter version, ensuring there are no special characters in this. 

 

If you're still receiving the error submitting the EPS after this please get back to us below so we can take a closer look. 🧐

Terms & ConditionsAccessibility statement