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Irina2000
May 5, 2021 12:23 PM UTC
Question

Invalid content found at element "AccountHoldersName"

Hi ,

Could anybody please help with error in Payrol.

We are trying to submit EPS and it does show error

-'Invalid content found at element "AccountHoldersName"

Where is this in settings? We have tried different options but error is still there.

I will very much appreciate an assistance.

Thanks.

Irina

 

 

1 reply

GeorgiaC
May 5, 2021 4:36 PM UTC

Hi Irina, thanks for joining us here on the Community

 

Please go to the Cog > Accounts & settings > Payroll > Pay schedules and edit the name of the pay schedule to a shorter version, ensuring there are no special characters in this. 

 

If you're still receiving the error submitting the EPS after this please get back to us below so we can take a closer look. 🧐

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