Skip to main content
W
Wai Sum Chong
August 18, 2020
Question

Invoices

  • August 18, 2020
  • 1 reply
  • 0 views

Hi all,

 

I am having real trouble with invoices sent to one particular customer . She has now reported twice that she has not received my Quickbook invoices. Previously she had no problems receiving them.  They have not gone into spam folders, neither of our emails have been changed. 

 

This had caused her to be late in paying the first invoice which failed to be sent. The second time, we were on the alert. In my list of invoices sent out, it records the invoice being sent out to her but she has definitely not received it. 

 

I am aware that this has been an issue in the past. Please can someone clarify ?? Digital accounting was meant to simplify my book-keeping and tax affairs but  I feel that Quickbooks has breally let me down in this way. TIA

1 reply

J
JonpriL
August 18, 2020

I wish I could make it better, @Wai Sum Chong.

 

Currently, we have an on-going issue where the clients from our customers, like you, didn't receive the emailed invoice. Rest assured that we've already informed our engineering team and they're in all hands working to fix this as soon as possible.

 

With that being said, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this on-going issue via email message. To do so, here's an article you can read for their contact details: Contact QuickBooks Self-Employed Support.

 

With their tools, a specialist can pull up your account, securely, and share the appropriate resolution while waiting for the suggestions from our engineering team.

 

Lastly, I've also included this helpful article for ideas about invoicing and its related functions: Create invoices in QuickBooks Self-Employed.

 

We appreciate your patience as we're working on this. Please let me know in the comments if you have any other questions.

Terms & ConditionsAccessibility statement