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Apr 27, 2020 3:30 PM UTC
Question

Made entries and saved Sales/Expenses for my client. I did check saving correctly. I've gone back to double check all in there and there are lots missing why?

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1 reply

JasroV
Apr 27, 2020 10:45 PM UTC

Hi there, @g-brattle51.

 

You'll want to go to your audit log and check if there are changes made. It could be the reason the entries you saved are missing. From there, you can see the activity flow your QuickBooks Online (QBO) account. Let me show you how.

 

In your QBO:

  1. Go to the Gear icon.
  2. Select Audit Log.
  3. Click Filter.
  4. Choose the appropriate User, Date, or Events filter to narrow the results.
  5. Click Apply.

Here's an article you can read to learn more about the audit log: Use the audit log in QuickBooks Online.

 

Also, do check our Help articles page to learn and read some great articles that can guide you in managing your account effectively.

 

Know that I'm always around to help you in case you have other concerns or questions. Have a great day!