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May 29, 2021
Question

My profit and loss for the current month isn't showing up correctly because the expenses aren't totalling. Anyone else found this problem?

  • May 29, 2021
  • 1 reply
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1 reply

LieraMarie_A
May 29, 2021

I'm here to make sure your Profit and Loss report is calculating correctly, @ecologicouk-gmai.

 

Missing information is usually the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps.

 

Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear your browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

 

I've added here some articles that will help you compare income and expenses for different periods or several banks:

 

Tap me again should you need further assistance in customizing your reports. I'll be right here to help. Have a great day.