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October 9, 2019
Question

One customer statement is not downloading correctly - format changed. How can I fix this?

  • October 9, 2019
  • 1 reply
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1 reply

October 9, 2019

Hello Jana4

 

Welcome to the Community!

 

What browser are you using to download the statement?Is this happening on your computer or when you send it to the customer on their computer? Does the error message just say format changed?Is it downloading as an adobe acrobat document or pdf?

 

Emma