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J
JordanJK
April 12, 2023
Question

Payroll Audit Report Customisation

  • April 12, 2023
  • 2 replies
  • 0 views

Hi, I have been having trouble this morning customising an Audit report. I am seemingly unable to untick 'Expense reimbursements', 'Employer liabilities', and 'Pay run tasks' on both the Summary detail and Employee detail columns. When I untick these and Run report they simply reappear. This is the first time it has happened.

Any help would be appreciated.

Cheer, Jordan.

2 replies

R
RCV
April 12, 2023

Let me help you run the Pay Run Audit report with the correct data in QuickBooks Online (QBO), JordanJK.

To resolve it, we can try certain troubleshooting methods. In some cases, the browser becomes congested with frequently requested website resources, resulting in strange behavior when executing the payroll report in QBO. To begin, open your account in a separate or private browser. Here's a list of shortcut keys that you can use to get to one:
 

 

  • Ctrl+ Shift + N for Google Chrome

 

  • Ctrl + Shift + P for Mozilla Firefox

 

  •  and Microsoft Edge

 

  • Command + Shift + N for Safari

 

 

Then, run the Pay run Audit report again, and uncheck the Expense reimbursements, Employer liabilities, and Pay run tasks boxes. 

 

 

 

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

When everything is in place, feel free to utilize these resources that can help you seamlessly manage your payroll:

 

 

Furthermore, learn how to run reports and customise them to get the information you need: Customise Reports In QuickBooks Online.

 

 

Please don't hesitate to leave a reply if you have any other concerns or follow-up questions about managing your payroll report. I'm always here ready to help you. Keep safe!

J
JordanJKAuthor
April 12, 2023

Hi,

Thank you for responding so quickly!

Unfortunately these steps didn't help. I tried multiple browsers both normally and incognito but no luck.

I am accessing the reports through Employees tab > Pay runs > Select desired pay run > Reports > Audit Report.

 

Kind Regards,

R
RCV
April 12, 2023

Thanks for coming back. I see you've been through a lot already in trying to run the payroll report you need.

 

We appreciate you for performing the steps I've provided to resolve this issue. I've checked our records and there's no reported case about this one. In this case, it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select the Payroll button below.
  4. Tap QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed.
  5. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter.
  6. Hit Ask me a question, Ask the QuickBooks Community, or Contact a human.
  7. Select Live chat/Call me back.
  8. Enter your question, then select Continue.
  9. Choose a way to connect with us. 

 

Let me share these articles in case you need more guidance when filing your taxes: 

 

 

The Community always has your back, and I'm just a post away should you ever need anything. Just leave a comment below and I'll get back to you. Have a great day ahead.

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