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Tom Jones CFL
November 8, 2023
Question

Purchase Orders not appearing in Products & Services

  • November 8, 2023
  • 1 reply
  • 0 views

We have a situation where Stock items that have Purchase orders raised against them are not appearing in the "Qty on PO" tab for either the main Products and Services selection or the Product & Service list report.  They do appear in the open purchase order report.  

It seems to be random as in some instances 1 of 2 orders for the same item appear in product and services.  In other instances specific items may appear one month when ordered (then received) but when ordered again a month later does not appear in the Product & Service list report.  

 

I've tried clearing cache, opening in other browsers and other PC's but they refuse to appear.  This has led to 

1 reply

A
Ashleigh1
November 28, 2023

Hello Tom Jones CFL, thanks for posting on the Community page, can you either reach out to our chat support or ring our support line on 0808 234 5337, the line is open Mon to Fri 8 am to 7 pm, and is free from any UK landline or mobile, so that you can do a screen share with the agent so this can be looked into more for you. 

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