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TeeBeeHBT
May 11, 2020
Solved

QBO Advanced Payroll Pension Contribution Report is wrong but cant be amended

  • May 11, 2020
  • 1 reply
  • 0 views

Hi

The Pension Contribution report on QBO Advnaced payroll is incorrect but cant be amended.

The column 'Pensionable Pay is not taking into account the pensionable earning levels of £6240-£50k.

It is reporting on the entire pay packet, it should deduct the £6240 to show the ACTUAL pensionable pay.

 

The report does not allow itself to be edited.

Best answer by MJoy_D

Hello, @TeeBeeHBT. 

 

Since the error is showing on the report and there's no option to amend the report. I suggest reaching out to our Customer Support team. They can take a look on your account in a safe and secure environment and further check what’s causing the discrepancy in your reports. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Check the following article for more information on how to contact the QuickBooks Online Customer Support team. 

 

Let me know if there's anything that I can help. I'm always here to assist. Take care and have a wonderful day!

1 reply

M
Mark_R
May 11, 2020

Hi there, @TeeBeeHBT.

 

You may have entered an incorrect percentage rate for the pension contribution that's why it's showing inaccurate figures. At this time, there isn't an option to amend the report. However, you'll need to rollback the payroll and correct the pension rates or deductions to have an accurate report.

 

To do that, you'll have to open the payrun and unlock it, then delete it. Once done, you can now review and change the percentage rate in the Pension Settings.

 

Here's how:

 

  1. Click the Gear icon and select Account and Settings.
  2. Select the Payroll menu, then go to the Pension schemes section.
  3. Locate the Pension and click Edit pension to review and change the Employee and Employer contribution rates.

Then, process the payroll again. And that should correct the pension contribution figures in the report.

 

I've got you an article for more details: Manually setup a workplace pension scheme in QuickBooks Online Advanced Payroll.

 

You might also want to check out this article to learn more about Advanced Payroll: QuickBooks Online Advanced Payroll Hub.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

T
TeeBeeHBTAuthor
May 11, 2020

Thank you for your reply but the figures being calculated by QBO are correct, its just the report that's wrong.

 

And as you say, it can't be edited, its looking at the wrong data so I suggest it is either updated or removed to stop other users having to spend hours figuring this out also.

 

The % are correct the 'Pensionable Pay' data in the report is incorrect.

MJoy_D
MJoy_DAnswer
May 11, 2020

Hello, @TeeBeeHBT. 

 

Since the error is showing on the report and there's no option to amend the report. I suggest reaching out to our Customer Support team. They can take a look on your account in a safe and secure environment and further check what’s causing the discrepancy in your reports. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Check the following article for more information on how to contact the QuickBooks Online Customer Support team. 

 

Let me know if there's anything that I can help. I'm always here to assist. Take care and have a wonderful day!

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