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July 22, 2023
Question

Rejected CIS return unable to unfile.

  • July 22, 2023
  • 1 reply
  • 0 views

A rejected CIS return has no way of me unfiling it so I cannot see what the error was or make any changes to resubmit a different version of the return.

1 reply

Rubielyn_J
July 22, 2023

Thank you for reaching out to us with your concern about the rejected CIS return, Eanna.

 

I understand how frustrating it can be not to have the option to unfile the return and make necessary changes for resubmission. You can count on me to ensure that you are routed to the right support, dedicated to promptly resolving this issue.

 

Under usual circumstances, you should expect to receive an email notification about the rejected CIS return. Moreover, you can unfile a CIS return from the Taxes and CIS page. Since this option is unavailable to you, I recommend contacting our support team directly. They are equipped with the appropriate tools to review your account, investigate the issue, and provide a resolution.

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose Start a chat or Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

Furthermore, here are some articles you can check out to learn and use the CIS feature in QuickBooks Online:

 

 

Don't hesitate to tag my name if you have other concerns about the rejected CIS return. I'll do everything in my power to provide the assistance you need.