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C
ColinB1
October 27, 2020
Question

STATEMENT WRITER

  • October 27, 2020
  • 1 reply
  • 0 views

I have designed some reports in QB Desktop and they worked.  Now when I try to open them I get an error message saying that' An unrecognised file was selected. Only ISW 2009 files can be imported

1 reply

A
Ashleigh1
October 27, 2020

Hello ColinB1, 

 

Welcome to the Community page, 

 

What you need to do is redo the report and that error message should not show up again. 

 

So you need to delete the report and then redo it and this should then stop the error showing for you. 

C
ColinB1Author
October 27, 2020

Hi

 

Delete by finding through 'File Explorer' or is there another way?

 

A
Ashleigh1
October 27, 2020

You should be able to delete it within the system. 

 

Here are some steps that may help you if your struggling

 

To verify data:

 1. go to the File menu 

2. tap utilities then verify data

3. click ok on the prompt. 

 

To rebuild data:

1. click the file menu

2. go to utilities and select rebuild data

3. hit ok to back up your company file

4. wait until the rebuild is complete 

5. click view results 

this could fix the issue

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