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M
MCooney
April 20, 2023
Question

Supplier Remittance advice

  • April 20, 2023
  • 1 reply
  • 0 views

Unticking PDF Attached in SALES FORM TYPE in Customer invoices, results in no PDF being attached to Supplier Remittance emails.  Has anyone else experienced this?  
We unticked PDF for customer invoices so we want customers to view the online version of their invoice so we see they viewed the invoice.  However this results in remittance advice for Suppliers not sending.  Surely both modules are completely seperate.

 

1 reply

A
Ashleigh1
April 20, 2023

 Hello Mcooney, thanks for posting on the Community page, we have replicated this on our test account and it works, do you send the supplier remittance by ticking the box next to bill payment then select send remittance under batch actions? 

 

M
MCooneyAuthor
April 20, 2023

Hi Ashleigh

We don't batch.  In the supplier Bill Payment screen, we select Save & Send.  It has been fine for the last 16 months since inception but when we turn off the PDF option in the Sales invoices it is also not attaching the remittance pdf.  see photo attached 

A
Ashleigh1
April 20, 2023

Hello Mcooney, thanks for coming back to us, are you able to try and send the screenshot again, it will not let me open it for some reason just says failed-no file so we are unable to view it. Thanks   

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