Suppliers email address is not copying across when we want to send a remittance

Sending bill payments to your suppliers is an essential part of the expense process, RhiannaWP. I have some information to share to answer your inquiry about this.

Our records indicate there is an ongoing investigation (INV-113201) regarding the issue you reported about the suppliers' email addresses not showing when sending a remittance in QuickBooks Online.

At the moment, our engineering team is already taking a look a this to determine what's causing the issue. We'll also notify you and share an update as soon as the issue is resolved. 

For us to do that, please contact our phone or chat support teams so they can add you to the list of affected users. 

Here's how to reach out to them: 

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern or provide INV-113201 as a reference.
6. Choose between Have us call you or Chat.

In the meantime, you can send the bill payment individually to your supplier.

If you have any further questions or concerns about invoicing your suppliers or tracking payments, please don't hesitate to visit the Community for additional support. We value your time and trust in our product, and we're committed to providing you with the best possible experience.