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January 14, 2021
Question

The Cost of Sales on my account is not showing in Quickbooks. When I run my reports this line on my P&L does not show. Can anyone help?

  • January 14, 2021
  • 1 reply
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1 reply

January 14, 2021

Thanks for reaching out to us, @thecrowninn2016.
 

Let's try performing some basic troubleshooting steps to fix the problem. Sometimes cache stored up in the system can cause unexpected behavior in the product.

 

You can start by opening a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

 

Check out these keyboard shortcuts:

  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox) 

Once done, test the solution by pulling up the Profit and Loss report again or run the Cost of Sales register. Ensure the dates are correctly filtered, and there are data recorded on that period. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

 

In case you'd like to customise reports, see below links which you may find helpful in the future:

Please know that I'm always here to help if there's anything else you need. Have a good day.