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sallybennett1
Oct 1, 2021 1:29 PM UTC
Solved

The facility to view statements before sending appears to have gone. Is anyone else having the same problem?

Original commenter did not share additional details
EmmaMAnswer
Oct 1, 2021 1:50 PM UTC

Hi Sallybennett1, Thanks for getting in touch with the Community about the preview issue. The black bar at the bottom not showing the preview as visible, this is something which has been raised up to our engineers to fix, we'll add your company to those affected, and yes if you can just click where it should be in the meantime it will still come up.

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6 replies

sallybennett1Author
Oct 1, 2021 1:37 PM UTC

Actually I just found that I can view/print them after all.  The black bar at the bottom of the screen has the "Send" etc options at the right hand side.  The options to preview and print etc were in the middle of the bar but are no longer visible.  I found that if I click in that general area, the option to view and print them comes up!  Seems to be a fault with the display.

EmmaMAnswer
Oct 1, 2021 1:50 PM UTC

Hi Sallybennett1, Thanks for getting in touch with the Community about the preview issue. The black bar at the bottom not showing the preview as visible, this is something which has been raised up to our engineers to fix, we'll add your company to those affected, and yes if you can just click where it should be in the meantime it will still come up.

Sandra163
Nov 10, 2021 6:59 AM UTC

We seem to have the same problem, cannot print or preview customer statements. We need help please?

Thank you, Adminwiz Strand

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