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Patrick Oskar
February 6, 2023
Question

VAT detail report report cannot be sorted by name or description

  • February 6, 2023
  • 1 reply
  • 0 views

Dear All , 

 

we have been using quickbooks for 15 years . 6 years or so the online version . Why on earth is the report NOT sortable by other columns than the Date column . we could always sort it by name or Memo , just doesn't work . QB chat is unavailable , really poor service . were a paying customer for many years . 

and just before a tax return . We tried everything , creating new reports , removing columns etc etc .

just doesn't work 

looks very buggy , randomly  then jumped to sort by  amount which we never ticked . we need sorting by name or memo . 

 

urgent help appreciated

 

Patrick

1 reply

D
DebSheenD
February 7, 2023

Good to hear from you today, @Patrick Oskar.

 

Let me help you run and sort the VAT detail report in QuickBooks Online (QBO).

 

At times, the collected cache files on your browser may lead to unexpected behavior like the one that you've experienced upon sorting a report in QuickBooks Online.

 

To get this sorted out, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, go back to your VAT and sort the report from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete keys on your keyboard altogether. You may also try accessing your account using another supported browser.


Additionally, I recommend customizing the report to get the specific details you need. You can also memorize it to save its current customization settings. It serves as your record and helps you quickly access it for future use.

 

I'll be around to help you if you have additional questions regarding reports in QuickBooks Online. I want to make sure I've got you covered. Have a good one.

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