When my PA logs on to QBO to generate and send statements to customers, I receive the responses rather than the responses going to my PA. How do i change this?

Greetings, jason29.

Let me welcome you to the Online Community. Thank you for being part of the QuickBooks family.

I can share some information why you receive the customers' replies.

This can happen when the email address entered in the Customer-facing email section is your own information. To correct this issue, input your PA’s information so all replies are sent to them.

The process is quick and easy. I’ll guide you how.

1. Log in to your company.
2. Click on the Gear icon in the upper right hand.
3. Choose Account and Settings under Your Company.
4. On the left panel, select Company.
5. Click on the Pencil icon for Contact info.
6. Go to the Customer-facing email section, then change the email address to right one.
7. Click on Save and Done.

There you have it. You should no longer receive replies from your customers.

Let me know about your success following the resolution. I’ll be right here to help.