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October 9, 2023
Question

When posting a journal the account I want to use is not showing on the drop down box?

  • October 9, 2023
  • 1 reply
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1 reply

October 9, 2023

Hello there, 

 

We are currently conducting an ongoing investigation into your concern. Our engineers know this matter and are working on a fix. If you haven't connected with our QuickBooks Online Support Team, I recommend doing so. This way, they can include you in the list of affected users.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 8 AM to 10 PM, and Saturdays and Sundays, 8 AM to 6 PM.

 

Feel free to read this reference for future use: Customise reports in QuickBooks Online.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.