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S
ShopAdmin
November 18, 2020
Question

Why are some of my tagged bills not showing up on the tagged report

  • November 18, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

G
GlinetteC
November 18, 2020

I can help you get those tagged bills to show up on your report, ShopAdmin.

 

Let's check the Filters to see if someone might accidentally change it. Here's how:

 

  1. Go to the Banking menu and select Tags.
  2. Click on the transaction and in the Transaction by tag page, select Filters.
  3. Check the Type of transactions and the Date.
  4. Click on Apply.

If the same thing happens, let’s try running the process again on a private window to check if this has something to do with the browser. Here’s how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 If it works fine, I’d recommend clearing your browser’s cache or use a different one. The overloaded files in your browser can sometimes cause unusual behaviors in the program. 

 

Please let me know how the steps work. I want to make sure this is taken care of.

S
ShopAdminAuthor
December 27, 2020

Yes - there seems to be a general issue with QBO and "clear the browser cache"

C
Catherine_B
December 27, 2020

I do appreciate your time in performing the troubleshooting steps provided by my colleague, ShopAdmin.

 

I can route you to our Phone Support Team who can walk you through the advanced troubleshooting steps on how to fix the issue of not being able to see tagged bills on reports. 

 

Here's how: 

 

  1. Select Help (?) at the top right and then click Contact Us.
  2. Enter your concern, then select Let's talk.
  3. Choose a way to connect with us:
    • Start a chat 
    • Get a callback
    • Ask the community

Let me know if you have other questions. You can always post them here. Take care!

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