Skip to main content
M
mistopher
April 20, 2020
Solved

Why can't I see a sub-account in the Chart of Accounts?

  • April 20, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by EmmaM

 

Hi Chris

 

Thanks for doing that. Can you try going to accounting >chart of accounts>above the word action on the left-hand side is a pencil, print symbol, and a cog>click on the cog>include inactive>search for that named sub-account in the search box. Does it then show up?

 

Thanks

1 reply

A
Ashleigh1
April 20, 2020

Hello Mistopher, 

 

Can you do some troubleshooting and see if that resolved this, can you clear your cache and cookies and see if the sub-account shows let us know how you get on. And you also make you that you did make it as a subaccount as if it has not been done correctly that could also be a reason why you can't see it. 

M
mistopherAuthor
April 20, 2020

Hi Ashleigh,

 

Thank you for your reply to my question. I have cleared my cache and cookies but the sub-account is still not visible in the Chart of Accounts. Here is some additional context that might be useful:

 

- I know the sub-account has been created because I can see it in some reports where expenses have been recorded to it

 

- the parent account for the sub-account is 'Bank Charges'

- some other sub-accounts (with different parent accounts) are visible in my Chart of Accounts, so it seems the issue is specific to this sub-account rather than sub-accounts in general

If you have any further suggestions they will be greatly appreciated.

Thanks!

 

Chris

E
EmmaMAnswer
April 20, 2020

 

Hi Chris

 

Thanks for doing that. Can you try going to accounting >chart of accounts>above the word action on the left-hand side is a pencil, print symbol, and a cog>click on the cog>include inactive>search for that named sub-account in the search box. Does it then show up?

 

Thanks

Terms & ConditionsAccessibility statement