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mistopher
Apr 20, 2020 12:44 PM UTC
Solved

Why can't I see a sub-account in the Chart of Accounts?

Original commenter did not share additional details
EmmaMAnswer
Apr 20, 2020 2:15 PM UTC

 

Hi Chris

 

Thanks for doing that. Can you try going to accounting >chart of accounts>above the word action on the left-hand side is a pencil, print symbol, and a cog>click on the cog>include inactive>search for that named sub-account in the search box. Does it then show up?

 

Thanks

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7 replies

Ashleigh1
Apr 20, 2020 1:39 PM UTC

Hello Mistopher, 

 

Can you do some troubleshooting and see if that resolved this, can you clear your cache and cookies and see if the sub-account shows let us know how you get on. And you also make you that you did make it as a subaccount as if it has not been done correctly that could also be a reason why you can't see it. 

mistopherAuthor
Apr 20, 2020 1:50 PM UTC

Hi Ashleigh,

 

Thank you for your reply to my question. I have cleared my cache and cookies but the sub-account is still not visible in the Chart of Accounts. Here is some additional context that might be useful:

 

- I know the sub-account has been created because I can see it in some reports where expenses have been recorded to it

 

- the parent account for the sub-account is 'Bank Charges'

- some other sub-accounts (with different parent accounts) are visible in my Chart of Accounts, so it seems the issue is specific to this sub-account rather than sub-accounts in general

If you have any further suggestions they will be greatly appreciated.

Thanks!

 

Chris

EmmaMAnswer
Apr 20, 2020 2:15 PM UTC

 

Hi Chris

 

Thanks for doing that. Can you try going to accounting >chart of accounts>above the word action on the left-hand side is a pencil, print symbol, and a cog>click on the cog>include inactive>search for that named sub-account in the search box. Does it then show up?

 

Thanks

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