Why does my profit and loss report on the app, show different values to when I access via a desktop browser?

It appears that the issue you're encountering with running your report in QuickBooks Online (QBO), Info-cornerstonecounselling, is linked to the mobile app. Allow me to explain and provide you with a step-by-step solution to address your concern.

The QBO profit and loss report effectively summarises your business income and expenses, simplifying the process and reducing errors. Familiarising this report's functions will help in diagnosing the issue. To resolve your current concern, follow the troubleshooting steps to address potential mobile app-related issues. This will help identify if the problem originates from the app.

If you're using an iOS device, these are the steps:

1. Access your device and proceed to your phone's settings.
2. Click General, then Select iPhone Storage.
3. Select QuickBooks Online from the list of applications.
4. Click Offload App to free up the storage without getting rid of the documents and data for the app.

For Android:

1. Change the WiFi data on your device to a 4G connection.
2. Then close the app then restart.
3. To clear app data open device Setting, then select Apps.
4. Choose the QuickBooks app on the list, and select Storage.
5. Click clear data. Turn down the power and restart the device.
6. Uninstall and reinstall the mobile app.

Additionally, you can refer to this article to learn how to review, accept, and categorise bank transactions on your iOS or Android device:

• Review and update bank transactions in the QuickBooks Online app
• Categorise bank transactions in the QuickBooks Online app

Please don't hesitate to contact us if you need further assistance with the profit and loss report or any QBO-related concerns. I'm here to help. Have a great day!