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June 13, 2022
Question

Why is my April actual salary not pulling through into my activities by class report?

  • June 13, 2022
  • 1 reply
  • 0 views
In April the activity by class report gives a total payroll expenditure for one of the classes of £18,471 against an actual of £27,919 this has resulted in my reporting a profit to the board when the reality is a loss  

1 reply

JasroV
June 13, 2022

I'll make certain that you get the information you require when running your reports, @susan-roberts-fi

 

You'll want to make sure you've correctly filtered the date of your report You should also double-check the accounting method (Cash or Accrual) of your report. This way, we can ensure you're viewing accurate data of your report.


You can also seek assistance from your accountant for guidance and ensure the accuracy of your reports when you run them. If this is not the case, I recommend contacting our support team. One of our live agents can look into your account and determine the source of the discrepancies in your report.

 

Here's how:

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

Please ensure to check their support hours to know when agents are available. 

Once you're all set, I got you these articles for reference in case you want to learn how to modify your report and save its current settings: 

 

 

I'll be around if you need more help managing your reports and QBO. Please feel free to tag me in your response and I'll get back to you as soon as I can. Keep safe!