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C
CLP417
October 23, 2024
Question

XML File has no info message when printing report

  • October 23, 2024
  • 1 reply
  • 0 views

Hi

 

When I print reports directly from custom reports I am unable to and get the message This XML file does not appear to have any style information associated with it. The document tree is shown below.

When the reports are run and printed manually -one at a time the report runs.

I have cleared the cache on the browser

 

Any ideas?

 

Thanks

 

1 reply

C
CarlSJ
October 23, 2024

I appreciate your efforts, @CLP417. I'll share why you can't get the message when printing reports directly from the Custom Reports page.

 

Before printing custom reports, ensure you have an updated browser to avoid compatibility issues with QuickBooks Online (QBO). Also, let's disable any extensions or add-ons, as they can interfere with the program.

 

Since you've already cleared your browser's cache, let's proceed with accessing your QBO account in different supported browsers or incognito mode to check if this is a browser-related matter:

 

  • Safari: Shift + ⌘ + N 
  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Shift + ⌘ + P 
  • Microsoft Edge: Ctrl + Shift + N

 

On the other hand, if you don't have any browser extensions or add-ons enabled, we can export the reports before printing in QBO:

 

  1. Go to the Reports tab.
  2. Click the Custom Reports section.
  3. Choose the customized report you want to print.
  4. Select the Export/Print button and choose where you export the report.
  5. Once exported, you can now print it.

 

Moreover, you can create memorised Accounts Receivable (A/R) reports with scheduled email reminders for customer statements in QBO.

 

Let me know if you need clarification about exporting or printing reports in QBO. I'm always here to assist.

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