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vippackageslasve
December 13, 2019
Question

A customer is trying to pay from Canada and QuickBooks is not allowing her zip code how does she do this so she can pay the invoice

  • December 13, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

katherinejoyceO
katherinejoyceO
December 13, 2019

Hello there, @vippackageslasve. 

 

Welcome to the Community. Intuit's payment processing only allows 5-digit numeric zip code as standard in the US. 

 

I'd suggest you inform your customers to contact their issuing bank to determine if they have the option to use their international card with U.S. based businesses that don't meet the U.S. 5 digit standard.  

 

If in case the international credit card can't be used, I'd suggest you contact our QuickBooks Payments team. They can advise you about what other forms of payment so your customer can pay their invoices successfully. 

 

For future reference, read through our help article: Turn on and use multicurrency. It helps you learn how to set up multicurrency in case you need to record a transactions using a currency other than your local currency. 

 

Feel free to message again if you have anything in mind about QuickBooks. We're always here to help. 

B
beerssan
March 15, 2020

We have a customer who has previously paid their invoices with a canadian zip code several times but now it's now allowing them to do that....what changed?

LucasMicromatis
LucasMicromatis
March 16, 2020

Hi @beerssan,

 

Thanks for the question.  We did some testing and confirmed that the e-invoicing system still allows a foreign customer to submit an alphanumeric postal code.  I would recommend contacting support if your customer is getting an error.

 

Here's the contact options for payments supports:

 

Contact Payments Support

 

Thanks,

Lucas

Fiat Lux - ASIA
Fiat Lux - ASIA
December 13, 2019

@vippackageslasve ,

As additional payment option, consider this service. Your customer will pay in CAD and you will be paid in USD.

https://veem.grsm.io/veems

 

Hope it helps.

F
firespeaking
January 5, 2021

I just also had this issue with a Canadian customer.  Seems like something that needs to be addressed.

    M
    MirriamM
    January 5, 2021

    Thanks for joining the thread and bringing this to our attention, firespeaking.

     

    To process credit card payments in QuickBooks Online (QBO), you need a QuickBooks Payments account, so your Canadian customers can pay you. Their credit card needs to have a 5 digit zip code compatible with the US standards. 

     

    If your customer is having problems due to such zip code situation when processing payment, they should contact the card-issuing bank to determine if there are options for using their international card with U.S. based businesses that require a 5-digit numeric zip code. Intuit's payment processing doesn't utilize an alphanumeric zip code field.

     

    For more details, visit this article: Accept Non-US credit card from customers using QuickBooks Merchant Services.

     

    To learn more about how you can process credit card payments, take a look at this link: Process a credit card payment in QuickBooks Online.

     

    Fill me in if you have other questions. I'm just a few clicks away. Have a great day.

    M
    mkivmatt
    August 2, 2021

    That is an unacceptable response from Quickbooks. You need to implement the ability for international customers to enter their own respective billing information. Forcing your customers to circumvent your payment processing system to process a payment from a customer literally nullifies the vast majority of benefit you're offering. What a joke.

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