Skip to main content
Mar 16, 2024 1:12 PM UTC
Question

A customer just sent me a payment, it keeps stating under review.....how do I access my money?

Original commenter did not share additional details

1 reply

Mar 16, 2024 4:33 PM UTC

 I’ve got some information on why the payment is under review a state, @thebestway_lawnc.

 

QuickBooks periodically monitors payments to make sure that everything goes smoothly and securely for all parties involved in the payment process. This helps us keep the payment system accurate. 

 

If your QuickBooks Payments account is new, or when your recipient has made a payment. Typically, we deposit your funds within five (5) business days while your merchant account is still being set up.

 

To learn more about this process, you can read this article: Find out when QuickBooks Payments deposits customer payments.

Additionally, you can visit this link that'll give you insights on why funds are on hold in QBO: Why are my funds on hold?

 

Keep me posted if you have additional queries about processing customer payments in QuickBooks Online. I'll be right here to assist anytime.