I understand the importance of viewing the list of bounced customer emails that used to be in your dashboard. I am here to give you some troubleshooting steps that can help with your concern.
To determine if the browser problem is related, we will perform a few troubleshooting steps. Your web browser may be experiencing a problem with obsolete or corrupt caching files. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If this works, clear your browser's cache. Use one of these links depending on your browser:
If it doesn't work on your end, I recommend contacting our Customer Service Support. They've got the means to check your account, find out what's going on, and do some further investigation.