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October 31, 2023
Question

A list of bounced customer emails used to be in Dashboard. Where is this list now? Thank you.

  • October 31, 2023
  • 1 reply
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1 reply

October 31, 2023

I understand the importance of viewing the list of bounced customer emails that used to be in your dashboard. I am here to give you some troubleshooting steps that can help with your concern. 

 

 To determine if the browser problem is related, we will perform a few troubleshooting steps. Your web browser may be experiencing a problem with obsolete or corrupt caching files. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

 

 

If it doesn't work on your end, I recommend contacting our Customer Service Support. They've got the means to check your account, find out what's going on, and do some further investigation.

 

I've also added a reference on how to view lists of bounced emails: How To View List Of Bounced Emails With Delivery Errors.

 

 For future assistance that will surely be useful for you, please check this article: 

 

 

If you have more questions about any QuickBooks-related concerns. Feel free to comment down below. Take care!