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M
McConnells
December 15, 2023
Question

A/R aging- Invoices showing a balance and all invoices are $0

  • December 15, 2023
  • 1 reply
  • 0 views

I have read many previous posts where a credit needed to be applied to clear a Net zero balance. That is not the case in my situation. The invoices show that they were paid back in 2017. In looking back at the original payment, the amounts showing as open (on AR Aging only) were cleared with discounts. any insight into this?

1 reply

Bryan_M
Bryan_M
December 15, 2023

Thanks for coming here, @McConnells.

 

We'd like to know how you cleared the balance using discounts and how you recorded it. This way we'll be able to provide you insights into why the payment is open in the A/R Aging.

 

Please come back for additional info or questions. We'll reply as soon as possible. Have a good day.

M
McConnellsAuthor
December 15, 2023

Thank you, the payment was received and the invoices no clearing were paid in full with a discount at the time of payment. So the invoices were not checked off on the left. I'm also noticing the invoices that were applied to the check were invoices from 12/2017 and the payment occurred in 5/2017. I attached an image below.

I
IrizA
December 15, 2023

I appreciate the prompt response, McConnells. Rest assured that you're on the right track. Let me share some information that explains the invoice due status in your transaction. 

 

Based on the picture, you're referring to the Invoice History that reads the transaction from bottom to top. This explains why you can see that the word Invoice created is at the bottom, Invoice due is on the second to the last, and so on. Since it indicates that the invoice is already received, you'll have to process payments for open invoices.

 

In addition, as you pull up your report, ensure that you put the date right after the invoice was paid. Failure to do so will indicate that the invoice is still overdue. 

 

Here's a material that you may use incase you want to customize your reports: Customize reports in QuickBooks Desktop. 

 

Furthermore, you can also create, edit, or delete memorized transactions in QuickBooks Desktop. 

 

Let me know if you have further concerns or information regarding invoices by replying to my post. I'm here to help you.

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