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Admiral Signs_2023
August 9, 2023
Question

A/R Journal Entries

  • August 9, 2023
  • 2 replies
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I am new to QB, and newish to accounts receivable and payable at my new job. Before my supervisor went on vacation, she gave me several Journal Entries to enter into QB that were for ACH payments from several customers during our acquisition. I entered the JE with the first line being the A/R account with a credit and the second line our bank account with a debit. When I tried to save and close, QB told me had to select a name to move forward, so I selected the customer's name who paid the ACH payment and saved and closed. My supervisor was wrapping up reporting last night and left me a note that said "When you did the JE you entered "name" and you should not do this for JE's. These entries should just be on the Balance Sheet Acct A/R and checking account. You will need to edit and remove names from entries." Obviously, when I go in and try to remove the customer name, I receive the error message again. What am I doing wrong? 

 

I also have a similar problem with an accounts payable JE I am trying to enter. It's requiring a vendor name and she's telling me this name needs to be removed as well. 

 

HELP!

2 replies

AlcaeusF
AlcaeusF
August 9, 2023

Hi there, Admiral.

 

I'll share information about how creating journal entries (JE) in QuickBooks Online (QBO) works.

 

You're not doing anything wrong. In QBO, when adding Accounts Receivable (A/P) or Accounts Payable (A/R) for any line in a JE, you must specify a Customer or Vendor name.

 

Currently, the ability to save the transaction without entering name is unavailable. This is working as design.

 

To know more about recording journal entries, as well as managing your Chart of Accounts, consider checking out these articles:

 

 

In case you want to reverse or delete a JE in the future, refer to this article for further guidance: Reverse or delete a journal entry in QuickBooks Online.

 

Please let me know if you have follow-up questions about this or anything else. I'll be here to assist. Take care.

C
Carolexx
November 21, 2023

What about QuickBooks desktop enterprise solutions.  My CPA gave me a list of journals to enter into my QuickBooks for the end of the 2022 year.  Two of these journals are to A/R but QuickBooks will not allow me to enter the transaction without a "name" of customer.  what is the workaround for entering a journal to correct the A/R my CPA has instructed me to make?   Also, he has listed an entry for an R/E....I'm not sure what account that is for, can you help with that question. 

M
MaryP67
August 27, 2024

I have Enterprise Desktop 24.0

To this day a Journal entry the CPA told the accounting department to enter in 2008, 2012, 2013, and 2014 also consisted of entering an A/R customer's name.  This journal entry's name was CPA Adjustment as the customer.  When I run the Customer Open Balance report these entries that were made still show up on the report and I have no clue on how to get rid of them.  You can not apply the credits to the debits since it was a journal entry.  Has anyone figured this out yet?

 
 

 

 

Rainflurry
Rainflurry
August 27, 2024

@MaryP67 

 

"This journal entry's name was CPA Adjustment as the customer."

 

If CPA Adjustment is the customer, then you should be able to go to Customers > Receive Payments, choose CPA Adjustment under 'Received From' and see the journal entries.  Then, apply the offsetting credits by clicking 'Apply Credits' and saving them.  

    M
    MaryP67
    August 28, 2024

    Rainflurry, Thank you so much, it worked!!!!

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