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margounruh2
October 16, 2024
Question

About 60% of our automated invoice reminders are double sending. Anyone else having this issue?

  • October 16, 2024
  • 1 reply
  • 0 views
The double-sent reminders are typically sent at the same timestamp to the same recipients. Occasionally, a reminder will resend hours later for no obvious reason.

1 reply

H
Heide DC
October 16, 2024
I recognize the importance of sending timely invoice reminders to your customers, margounruh2. Allow me to assist you with this task and ensure business runs smoothly.
 
QuickBooks periodically checks your invoice due dates and automatically sends reminders based on how you set them up.
 
To ensure you are receiving the right reminders without any delays or duplicates, let’s take a moment to review your Automatic Invoice Reminders.
 
Follow these steps:
 
  1. Go to the Gear icon and select Account and Settings.
  2. Select the Sales tab.
  3. Find the Reminders section and click Edit.
  4. Turn off the Automatic invoice reminders button.
  5. Click Save and then choose Done to confirm.

 

Once you have made these adjustments, log out of your account and sign back in. Then, repeat the steps above to re-enable the reminders.
 
If the issue persists, you can contact our Customer support team. They have advanced tools to thoroughly check the workflow and provide critical assistance in addressing this matter.
 
Once the issue is resolved, it is essential to promptly record invoice payments to ensure your financial records remain accurate.
 
We are here to help you in any way we can with other concerns with your invoice reminders in QBO.
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