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A
arkvalleyinfo
December 8, 2018
Question

Account numbers do not appear on checks.

  • December 8, 2018
  • 4 replies
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Original commenter did not share additional details

    4 replies

    Regina_Lend_A_Hand_Accounting
    Regina_Lend_A_Hand_Accounting
    December 8, 2018

    Open up the check before printing it and add the account number in the memo field, then it will print on the check

    Regina_Lend_A_Hand_Accounting
    Regina_Lend_A_Hand_Accounting
    December 8, 2018

    You are correct though, I did a test in the sample company and when I added an account number to a vendor profile and then created a check for them the account number did not show up. It only showed up when I manually typed the account number into the memo of the check.

    A
    Anonymous
    December 10, 2018

    Hi richardballard20,

     

    We appreciate you posting questions here.

     

    @Regina_Lend_A_Hand_Accounting has the idea. You can manually edit the memo field and enter the account number from there if you're printing the copy of the check. 

     

    On the other hand, if you want the checks to be processed by the bank, you'll need to use the pre-printed voucher check. You can get it directly from your bank or order checks from us. Just go to this article to get our phone number: Order Checks, Tax Forms, and Other Supplies. 

     

    Post your comments below if you have any questions. 

    L
    LNS
    October 10, 2019

    Any idea why, in this day & age, that these account numbers still don't automatically print on the checks?  We enter the account number just like the vendor name and remittance address so it would seem reasonable that it could be printed on the check in the memo location without having to place it there manually.  I know Intuit has branched out but hopefully they're still looking at ways to improve their products.  Here's hoping that maybe in the next new upgrade...

     

    Workarounds:

    1) Add account number to the address but this can upset the USPS and delay delivery.  

    2) What everyone else has said, manually add it for each check, every time.

      Angelyn_T
      Angelyn_T
      October 10, 2019

      Hello, @LNS.

       

      At this time, adding the account numbers on the printed checks isn't still available in QuickBooks Online (QBO). Yes, if you wish to add the account number when printing the checks, you can input it manually under the Memo field or add it to the vendor's profile.

       

      On the other hand, you can also purchase or use pre-printed checks with the bank account number and routing number on it. You can check on the article provided by GarlynGay for more details: Order checks, tax forms, and other supplies.

       

      I know how beneficial this feature for you and your business, I'll take note with this and pass along the information to our product engineers. This way, they may consider this feature in their future updates.

       

      Let me know if you have any other questions. I'm always available to help!

      R
      Rasa-LilaM
      March 15, 2020

      Thanks for following this thread, @ karmacaddy.

       

      Just to clarify, did you print a check or a bill payment? Any additional information you can provide me will help to ensure a timely solution.

       

      If you’re referring to a check, the account numbers will not show when printed. As mentioned by my colleague, you can use a pre-printed check from Intuit.

       

      Let me share this guide that provides detailed information about customizing checks. From there, you can purchase tax forms and other supplies: QuickBooks Checks & Supplies.

       

      If you mean by information entered in the Account no. field in the vendor’s profile, the number should show when printed. Let’s perform the browser troubleshooting steps to isolate the issue.

       

      The first thing to do is open the company file using the InPrivate or incognito mode. This feature doesn't use the existing webpage cache data which can cause unusual behavior in QBO.

       

      Here’s how to open:

       

      • Press Ctrl + Shift + N for Google Chrome.
      • Press Ctrl + Shift + P for Firefox or Internet Explorer.
      • Press Control + Option + P for Safari.

      Once the private browsing opens, try printing a bill payment. If the account number shows up, clear the cache of your normal browser to start on a clean slate.

       

      Reach out to me if you need further assistance while working in QBO. Please know I’m here to help and make sure you’re taken care of. Have a good one.

      K
      karmacaddy
      March 15, 2020

      Incognito mode did not solve the issue.

       

      Specifically, I have vendors set up for various rental properties.  Each of these vendors are set up with account numbers.  When I get a bill from the vendor, I set it up as a bill, per instructions I got previously from Quickbooks.  Then I used to click on pay bill, now I cannot do that because Quickbooks is trying to get me to use "Schedule payments", so I have to go to create a check from the "new transaction" drop down.  This check does not contain the account number.  I then select the unpaid bill to add it to the check.  This is the only way I currently see to pay bills without using the "schedule payments" option.  It somewhat makes sense that this does not work, as I was told by Quickbooks in the past that if I want this to work to not create a check, but create a bill and then pay the bill, but with the addition of "schedule payments", and the removal of the ability to "make a payment", the workflow is broken.

       

      Prior to today, I was able to make a payment with a check, then the check would get the account number in the memo.  I set this up this way years ago, and it worked until today.  This is a huge deal for us.

      J
      JamesDuanT
      March 15, 2020

      I appreciate you for trying the troubleshooting steps provided by Rasa-LilaM, karmacaddy.

       

      I'll now recommend you to reach out our Customer Care Team since the troubleshooting steps didn't work. They'll be able to pull up your account and further investigate this matter.

      1. Click Help in the upper-right corner and select Contact us.
      2. Enter the details of your concern and select Let's talk.
      3. Select how you want to reach them (phone or chat).

      Keep us posted of the result. We'll be right here if you need our assistance.

      J
      JUST LAURIE
      March 5, 2021

      I am so annoyed that this program won't do what it says it's going to do. If you look at the vendor detail and edit under account you can clearly read that it says it will print in the memo section...... only to find out that it has to be entered EVERY SINGLE TIME you write a check :-( not happy

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