Accounts receivable
Hi,
I have an invoice in A/R and when I open it the invoice has been paid, how to I remove it from A/R?
Best Regards,
Noel
Hi,
I have an invoice in A/R and when I open it the invoice has been paid, how to I remove it from A/R?
Best Regards,
Noel
Glad to see you here in the Community, @TUSSU.
Since Accounts Receivable (A/R) is a default account automatically generated by QuickBooks Online (QBO), we're unable to remove a posted invoice from there.
However, if you're referring to a paid invoice showing in the A/R Aging report, it's typically brought on by an unlinked payment to the correct invoice.
To remove it from the A/R Aging report:
If the issue persists, you may also delete and recreate the invoice so it will trigger the system to correct the changes.
You might also encounter an impaired balance between Accounts Receivable and Accounts Payable. This is usually caused by transactions affecting the balance sheet or there's an unapplied payment. You can refer to this article on how to fix it: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks Online.
Please keep me updated on any additional concerns you have by hitting the Reply button below. I'd be happy to lend a helping hand. Have a great day ahead!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.