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schmalts12
December 3, 2023
Question

add starting balance or redo intergration of accounts that did not tranfer when moving from desktop to online

  • December 3, 2023
  • 1 reply
  • 0 views

In May I intergrated to online from desktop pro. it was a huge mistake as I am dealing with trying to fix a lot of problems.  First off most of my expense accounts did not transfer and unfortunately I did not notice until recently.  Things like travel expenses, and COGS, shipping expenses and so on.  Is there a way to redo portions of intergration?  or add starting balances to these accounts that were what the accounts were in May in Desktop?  So frustrated

1 reply

F
FateCandylaneT
December 3, 2023

Thanks for coming into this forum and sharing details about your concern. I recognize the need to seamlessly integrate and transfer company data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO) and enter opening balances for each account. I've got information that could help you keep your financial records accurate.

 

When integrating files from QBDT to QBO, imported lists and transactions can't be redone or unlinked. Since expense accounts were not linked to the online program, it's best to manually enter the starting balances of each account to make sure financial data are accurately tracked.  This way, your file always matches your real-life bank and credit card accounts. To do that:

 

  1. Go to Settings ⚙ and select Chart of Accounts.
  2. Select New, then set up your account.
  3. In the open balances section, pick the date you want to start tracking your finances from. 
  4. Then, enter the account balance for that date. 
  5. Once done, select Save and Close.

 

 

For additional guidance, check out this article: Enter and manage opening balances in QuickBooks Online. 

 

Additionally, I'm including these handy references to guide you in managing your data and other QuickBooks-related tasks:

 

 

If you require additional assistance managing accounts and company data, just feel free to leave a reply below. I'll make sure to get back and provide further help. Keep safe!

S
schmalts 11
December 3, 2023

It seems only certain accounts can have a starting balance added.  Fir example, Most expense account options the starting balance section is not present.  Is there a away to get quickbooks support when intergration did not go as it should?  Frustrated

MariaSoledadG
MariaSoledadG
December 3, 2023

I can see the need to get this corrected. I have some options that you can choose to get this fixed, Schmalts.

 

Generally, once you create a new account in QuickBooks Online (QBO), you'll select to start tracking transactions and enter the balance for your real-life account for that day. 

 

If you forgot to enter an opening balance or don't have the option to enter one, you can create a journal entry. This lets you move money between accounts and force your books to balance in specific ways. But before you do that, I still recommend reaching out to your accountant so they can double-check your books or better guide you with the process. To create a journal entry, follow the steps below:

 

  1. Click + New.
  2. Select Journal entry.
  3. On the first line, select an account from the Account field. Depending on if you need to debit or credit the account, enter the amount in the correct column.
  4. On the next line, select the other account you're moving money to or from. Depending on if you entered a debit or credit on the first line, enter the same amount in the opposite column.
  5. Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
  6. Enter information in the memo section so you know why you made the journal entry.
  7. Hit Save and new or Save and close.

 

To give you more details about opening balance that provides the foundation for financial reporting, I've added this article so you can take a look further: What To Do If You Didn't Enter An Opening Balance In QuickBooks Online.

 

However, if you're still unsure about the process, here's how to contact our support team:
 

  1. Go to Help (?) and select Contact Us.
  2. Enter “talk to a human”, then select Continue.
  3. Choose Chat with us or Have us call you.

 

Additionally, QuickBooks offers several reports that you can use to ensure you get the right data you need. Go through this article for future reference: Run Reports In QuickBooks Online.

 

Reach out to us if you have any other concerns with the opening balance. The Community is always here to help you anytime. Have a nice day!

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