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O
office-foundatio
May 8, 2024
Question

Adding a journal entry and choosing a GL account from the drop down menu, the words turn white when highlighted, making it hard to see what GL account is being selected.

  • May 8, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
MelroseV
May 8, 2024

Thank you for posting here in the Community, office. Let's perform some troubleshooting steps to ensure you can see the GL you're looking for in the journal entry.

 

Since the GL words turn white when you add them to a journal entry, you can open your account to a private browser because there are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

 

  •  Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Once logged in, create a journal entry and add your GL account again. If things are working, then it's likely the browser that's causing the issue. It can be fixed by clearing your cache and cookies. You can also switch to a different supported browser.

 

In case you need steps on how to run different reports in QBO that give you an overview of your customer data, you can read this article: Run reports in QuickBooks Online.

 

Don't hesitate to post here in the Community if you have additional concerns about journal entries in QBO. I'm always here to help.

O
office-foundatioAuthor
May 8, 2024

I completed the Incognito steps and selecting the GL account is the same in this mode as well.  I have attached a picture of what I see.  The GL code shows up, but my selection is not highlighted when I hover over what account I want.  In the picture, I am choosing the 2nd GL Account (4126.01), but you are not able to tell this because it does not highlight the row and if it does, it is a very faint color that I cannot see.  It used to be a green color that highlighted the row you were choosing.

K
Kevin_C
May 8, 2024

Thanks for the prompt response, Office. Let me clarify things by providing additional about this capability within the QuickBooks Online (QBO) program.

 

Your troubleshooting efforts to resolve the issue are appreciated. Please know that changing the highlight color to green everytime selecting a GL account when creating a journal entry isn't possible.

 

I know how important it is for you to see the account easily when you hover over it. Since this feature is unavailable, I'd encourage you to send this as a suggestion to our Product Development Team so they can review it and may consider enforcing it back in the future. Here's how:

 

  1. Go to the Gear icon in the upper-right corner.
  2. Select Feedback.
  3. Type in your feedback and product suggestions.
  4. Click Next to submit them.

 

If you're good with your transactions, you can now proceed to reconcile an account in QBO. If everything matches up with your bank or credit card statements, you know your accounts are balanced and accurate.

 

I can provide you with accurate and helpful information about the different features of QBO. If you need further clarification, simply leave a comment below. I'll get back to you as soon as possible.

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