All of a sudden QB is automatically sending invoice and invoice reminders for invoices I have set up in the system. I don't want this to happen. How do I make it stop?

there were no recurring transactions. but thanks! 

I think that did the trick. I'm not sure why this was turned on all of a sudden. We've been using QB for years and this never happened before. It def upset a few clients. So bummer. 

We currently have an open investigation about the issue you're experiencing, leb2016.

Our engineers are looking for the root cause of why invoices are being sent automatically though there are no recurring transactions being setup and reminders. I'd suggest reaching out to our Phone Support Team so they can you to the notification list. You can click here for more details about our available hours and type.

Thanks for your patience while we're working on a permanent fix to this issue. Rest assured you'll receive email updates once your account is linked to the investigation. Take care!

Hello ER144,

Yes, you're right that it's not resolved yet. Our engineers are looking into this to identify what's causing this behavior. If you haven't contacted our support team, I'd recommend following the steps below to add your company details as one of the affected users. You'll be notified about the status of the investigation. Here's how:

1. Go to Help at the upper-right corner.
2. Enter a short description of your concern. 
3. Click Talk to a human. Then, I still need a human.
4. You can then get a callback or send a message to start a conversation with our specialist.

You may want to learn about managing your sales form, you can check these articles:

• Learn how to personalize and add specific info to sales forms. 
• Learn how to import and design custom form styles for your invoices or estimates.

We appreciate your patience while our software engineers are working on this. Stay safe always.

I hear your sentiments, james. Please know that this isn’t the kind of service we want you to experience with us.

I understand that you've already tried the steps provided by my colleagues above. Since the issue persists on your end, I'd suggest contacting our QuickBooks Online Support Team. This way, they'll be able to pull up your account in a safe environment and have a screen share with them to investigate this matter further. Here's how:

1. Click the Help menu.
2. From the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type in your concern.
5. Click Chat with us.

Moreover, to ensure that we address your concern on time, you can check our available hours when contacting our support.

Alternatively, if you haven't already, you might want to try these steps below to turn off this automatic invoice reminder feature. I'll show you how:

1. From the Gear icon and select Account and Settings.
2. Go to Sales then, tick Reminders.
3. Toggle off the setting.
4. Click Save then, Done to save the changes.
   
   

Here's an article you can refer to for more insights about invoice reminders: Send invoice reminders automatically or manually in QuickBooks Online.

In addition, I'll share with you this article to help you manage invoice payments in the future: Record invoice payments in QuickBooks Online.

Let me know how else I can help you with navigating QuickBooks Online by adding a comment below. I'm more than happy to lend a helping hand. Keep safe.

Yes, Jamie. There's a step to setting up automatic notices for QuickBooks Desktop (QBDT) invoice reminders. I'd be glad to guide you on how to proceed and accomplish this task.

To begin with, ensure that automated payment reminders for invoices and statements are enabled from your company preferences. Here's how:

1. Navigate to the Edit menu, then select Preferences.
2. Select the Payments tab, then select Company Preferences.
3. Under Do you want to send payment reminders? select Yes.
4. Set the time and frequency for receiving reminders to review and approve payments.
5. Select OK, then Finish.

After that, you can create a reminder that automates sending invoices to your customer. Please proceed to these steps:

1. Go to the Customers menu, and select Payment Reminders.
2. Pick Schedule Payment Reminders.
3. To create a new payment reminder, click on New schedule and give the reminder a name.
4. Click on the Select customer group dropdown, then Add New.
5. Enter a name for the mailing list, then select Next.
6. Select the customers you want to add to the list, then select Save.
7. From the new list, select Add Reminder.
8. From When do you want to send this reminder? choose how many days before or after the due date to send the reminder.
9. Customize the message to fit your business. You can add a new field by selecting the Insert Field drop-down.
10. Once finished, select OK.

For thorough information about this process, feel free to check this article: Create automated payment reminders for invoices and statements.

Once you're ready to receive customer payments, review this material for guidance: Record an invoice payment.

You're more than welcome to drop by if you have additional questions about setting up reminders in QBDT. Let me know and I'll lend a hand again.

We appreciate you updating us about your concern in this thread, Bookwork2024. We also hope you can resolve the issue with your invoicing process and get the most out of your QuickBooks experience. I'm here to ensure you get this sorted out with the help of the appropriate support.

Since this issue has persisted for several months, I recommend reporting it to our technical support team. They have the tools and expertise to explore why invoices and reminders are sent automatically. As they can work closely with you, they'll be able to provide solutions and potential workarounds to resolve this case.

Here's how:

1. Access your QuickBooks Online company.
2. Click (?) Help, then proceed to the Search tab and enter a question or topic from the designated field.
3. Select Contact Us at the bottom of the Help panel.
4. Choose Chat or Callback to talk with an expert.

Additionally, please observe their support hours for convenience when connecting with them.

Moreover, be sure to record invoice payments once your customer settles their balances. If you have QuickBooks payments, you can automatically process payments via credit card, PayPal, Venmo, or ACH transfer and record these transactions into your book.

We're always around the corner to answer questions about delivering invoices and reminders in QuickBooks Online. You can reach out to us in the Community at any time by replying to this thread using the Reply button below.