An invoice has been paid by the customer via QB app. How do I access that money?

It's great to have you join this forum, steveshhs23. I've got insights to share when receiving customer payments to your banking account.

When processing customer-paid transactions with QuickBooks Payments, deposit speeds will depend on the product you're using and the type of payment. If you're new to payments, first deposited payments may take longer while QuickBooks prepares to set up your account. You'll get your payments within five (5) business days for the first one (1) to four (4) weeks. Then, we'll send an email notification once everything is ready to keep you going.

Once done, this processing will take faster and allow deposited amounts to show on your banking account. You may visit this guide for more detailed information: Find out when QuickBooks Payments deposits customer payments.

With that, you can then process the payment for them and match it to their existing invoice:

1. Go to the + New icon and select Receive payment.
2. Enter the customer's name and payment date.
3. In the Outstanding Transactions section, select an open invoice to apply the payment.
4. From the Payment method dropdown, select Credit Card.
5. Select Enter credit card details and type its info.
6. Hit Save or Use this info.
7. Then, click Got it, then select Save and Close.

Moreover, you'll want to ensure deposit payments match your bank statement so you can process and start reconciling your account to make sure your books are accurate.

I'll gladly assist you further if you require additional assistance managing customer payments. Please keep me posted in this thread, and I'll ensure to get you covered. Stay safe!