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March 13, 2024
Question

Android application not showing g open invoices correctly

  • March 13, 2024
  • 1 reply
  • 0 views
The app for Android customers balances not correct.  Open invoices not correct

1 reply

MJoy_D
March 13, 2024

I'd be happy to help you troubleshoot the error you're experiencing when checking customer balances in the QuickBooks Online (QBO) mobile app, @dsember

 

To start, make sure that you're using the latest version of the QBO mobile app. If you are, try checking the balances again to see if the error has been resolved. If not, clearing the app cache can help. This will reset the app to its default state and can often fix issues like this.

To clear the app cache or data storage, follow these steps:

 

  1. Open your phone's settings app.
  2. Look for the QBO app.
  3. Tap the clear data or the clear cache option.

 

Once you've done that, log back into your account and check the customer balances again.

 

You can check out this article to solve the common error in the mobile application: Common Errors in the Mobile App.

 

Once you receive an invoice payment from your customers, here's a detailed guidance on how to record it in your mobile app: Receive an invoice payment using the QuickBooks Online mobile app

 

If you need any additional assistance with your invoices or anything else, please leave a reply below. Enjoy the rest of your day!