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S16641
September 23, 2024
Question

Anyone else have "issues" with Quickbooks App not allowing you to enter invoices - getting this message:That didn't workCall succeed but payload is empty???

  • September 23, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

A
Anonymous
September 23, 2024

Thank you for bringing this issue to our attention, @S16641. Let me help you retrieve your data as soon as possible so you can get back to your business.

 

For most general issues with QBO app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean state.

 

To start, let's refresh your data to see the latest available information in your QBO app to resolve this unexpected behavior.

 

Here's how:

 

iOS

  1. Go to Settings, then tap General.
  2. Click iPhone Storage, then tap the QuickBooks Online app.
  3. Select Offload App.

 

This will free up the storage without deleting your app's documents and data.

 

Android

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Click YES to confirm.

 

If the issue persists, you can uninstall and reinstall the Online mobile application. Otherwise, if the problem continues, you can access QuickBooks Online using other supported browsers.

 

Additionally, you can visit this article to learn how to personalize and add specific information to your sales forms, enabling you to create professional-looking invoices, estimates, and sales receipts in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

If you have any more questions or need further assistance with managing your invoices feel free to comment down below.

 

S
S16641Author
September 23, 2024

Tried this still didn’t work.

A
AnneMariee
September 23, 2024

I appreciate you for following the steps provided by my colleague above, S16641. Let me route you in the right direction for support regarding this matter.

 

Currently, there's an investigation into users being unable to enter invoices in the QuickBooks Online mobile app. While our product engineers are diligently working to find a permanent resolution for this, I recommend getting in touch with our live technical support team. This way, they can add you to the affected users list so you can receive email updates about the investigation's progress. Here's how to reach out through the QuickBooks Online website:

 

  1. Go to the Help menu and select the Search tab.
  2. Next, click Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

 

You may also head to this link to reach out to our support team. Additionally, make sure to check our support hours in this article so your concerns get addressed promptly: QuickBooks Online Support.

 

In the meantime, you can still invoice your customers using the browser on your device. For step-by-step guidance, please refer to this helpful article: Create invoices in QuickBooks Online.

 

For future reference, here's an article on receiving and recording customer payments in QuickBooks: Record invoice payments in QuickBooks Online.

 

Feel free to come back to the Community if you have any other concerns about invoicing or the mobile app, S16641. I'll be right here to ensure you're well taken care of.

P
pawcontrol
October 1, 2024

I’m having the same problem on my iPad Air. When I attempt to create an invoice from the Customers tab, and then tap (+) for a new invoice, I get the same pop up error.

A workaround that is working for me is to use the Invoices tab to generate the invoice. Going this route I have sent several invoices today with no issue. I assume QBO will fix the main issue soon. Seems to not be a caching issue since generating via the Invoices tab is successful.

K
Kjorchards
October 3, 2024

Yes we are having the same issue. We cannot enter/edit/ email invoices. This started happening yesterday. Please advise. thanks!

J
jeanbiverly_
October 3, 2024

I appreciate you joining the thread, @Kjorchards. I understand how frustrating it can be when you're unable to manage your invoices smoothly, especially if it's crucial for your operations.

 

If you're using an iOS device, I recommend reaching out to our support team for help. There's an ongoing investigation (INV-111929) related to this issue, and contacting support will ensure you receive updates on the progress.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Navigate to the Help menu.
  3. Open the Search tab and select Contact Us.
  4. Enter a short explanation of your concern, then click Continue.
  5. Choose a way to connect with us.

 

As a workaround, use an Android device or login to QBO through a mobile or web browser to accomplish your invoice tasks. Alternatively, create the invoice from the app dashboard or through the + icon from the Customer profile.

 

However, if you're encountering the same problem on an Android device, you can perform some troubleshooting steps. The accumulation of data can contribute to this issue within the application.

 

Follow these steps:

 

  1. Open Settings.
  2. Choose Apps (varies by device).
  3. Select QuickBooks app from the list, then Storage.
  4. Tap Clear Data.

 

If the issue persists, uninstall and reinstall the app. This will remove any cached or corrupted files, giving you a fresh start without potential data issues.

 

If you have further questions or concerns, feel free to share them here. Your satisfaction is my priority, and I'm here to assist you. Take care.

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