Anyone else having issues getting receipts to load? I have updated the app, ensured good lighting, etc...they won't load - the "uploading" just spins indefinitely.

Hello there, @brightbalance.

I can see how uploading receipts prevents you from tracking your transactions seamlessly. I'm here to ensure you'll get this fixed right away.

If you're using the QuickBooks Online app for Android, please know there is an ongoing investigation regarding the inability to upload receipts. Our product engineers are working diligently to resolve this issue immediately.

Since we can't provide the exact timeframe for resolution, I recommend contacting our customer support team to be added to the list of affected users and receive timely updates via email. Let me guide you on how.

1. Access your QuickBooks Online company.
2. Select Help (?), then go to the Search tab.
3. Choose the Contact Us option.
4. Decide which topic you need assistance with or select Ask about something else.
5. Enter your concern and click on Continue.
6. Determine how you would like to connect with our support.

On the other hand, if you're using an iPhone, clearing your app data to delete the older cache that causes the unusual behavior will help you overcome the issue. Please proceed to the steps below:

1. Go to your device's Settings, then click on the General option.
2. Look for the iPhone Storage and tap on it.
3. Select the Offload App option.

If the issue persists, I recommend uninstalling and reinstalling the mobile application to start fresh and prevent similar concerns from happening. You can also utilize a web browser or another device to help you carry out your business tasks accordingly.

Moreover, you might want to email your expense receipts and bills and let QuickBooks extract this information and create transactions for you. After that, consider categorizing your transactions to prepare for the reconciliation process to ensure your account matches your statements.

Feel free to visit the Community forum if you have additional questions about uploading your receipts and other concerns in QuickBooks Online. We're always here to assist you.