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November 11, 2023
Question

Anyone else having issues opening up the invoice tab to generate a new invoice?

  • November 11, 2023
  • 1 reply
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1 reply

AldritchM
November 11, 2023

Hi, @w_schmidt8080.

 

Right now, there aren't any problems with opening up the invoice tab to generate a new invoice.

 

I'd suggest logging into your account QuickBooks Online through a private or incognito window, so you'll have the option again to uncheck the attachment. 

 

This browser window doesn't use the existing cache files, which makes it a good place to find out if there's an issue with the browser.

 

The first step is accessing QuickBooks Online through the private or incognito window.

 

Let's use these shortcut keys to get started:

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari Browser: Command + Shift + N

 

If it works, return to your regular browser and clear its cache. If not, use other supported web browsers. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

 

I've also included this article if you're interested in sending reminders to customers, either automatically or manually, when your invoices are overdue or about to be: Send invoice reminders automatically or manually in QuickBooks Online.

 

Keep us posted if the issue remains or any other concerns related to our product, I'll be here to help you out.