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usersara1
October 25, 2023
Question

Anyone still getting "Needs Attention" and "Delivery Issue" on invoices that are sent?

  • October 25, 2023
  • 2 replies
  • 0 views
Invoices are clearly sent because I receive the CC and the details show opened and viewed on customer end.

    2 replies

    MorganB
    MorganB
    October 25, 2023

    Welcome to the Community, usersara1.

     

    You've come to the right place for assistance. I'd be glad to help out with the invoice issue in your QuickBooks Online account.

     

    Since you mentioned you had in fact received the CC email of the invoice, I recommend clearing the browser cache as an initial troubleshooting step. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors in the system. Clearing it will remove anything that's preventing the page from generating the correct invoice status. Here's how to get this done in Chrome for example:

     

    1. At the top right, click More.
    2. Click More tools and then Clear browsing data.
    3. At the top, choose a time range. To delete everything, select All time.
    4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
    5. Click Clear data.

     

    The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

     

    Let me know how things look after giving this a try. I'll be here if you have any other questions.

    U
    usersara1Author
    October 27, 2023

    So far no new invoices are giving the error. It was never all invoices. It was always random. I still have invoices that I have the "delivery issue" notice on that I can not clear. I've resent and still won't clear.

      A
      AnneMariee
      October 27, 2023

      Thank you for dropping by the Community, @usersara1.

       

      I appreciate you getting back to this thread with an update on the status of your issue. I know seeing a "Delivery Issue" notice can be concerning when you've clearly sent your invoices. Let me share some insights regarding your concern.

       

      Currently, there is an investigation into invoices showing an "Undelivered" message when sending invoices to customers. Rest assured, our engineering team is working hard to find a solution to the issue at hand. 

       

      In the meantime, I recommend contacting our phone or chat support again to be added to the affected users list. That way, you'll receive email notifications when there's an update on the ongoing investigation.

       

      Here's a step-by-step guide on how to contact us:

       

      1. Go to the Help menu and select the Search tab.
      2. Next, click Contact Us.
      3. Then, enter a brief description of your concern and select Continue.
      4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

       

      You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

       

      You can also send reminders to your customers about their invoices. Here's an article for your reference: Send invoice reminders automatically or manually in QuickBooks Online.

       

      For future reference, here's an article with details on sending invoices over time: Set up and send progress invoices in QuickBooks Online.

       

      Get in touch if you have any other concerns about sending your invoices. I'm just one post away to help you out.

      W
      williamdavis
      January 8, 2024

      Same issue, we called them back in october about and just called again last week and were told basically the same thing, that theyre forwarding it to their IT team and we will be put in the case files as an affected party. This does 0 to save me any time or frustration in actually knowing if any of the 20-30 invoices I sent out on the first of every month are getting legitmately delivered. I dont have time to call and email all 30 individuals and ask if they recieved my email. 

      K
      Kurt_M
      January 8, 2024

      Hello there, William. We'll share details about the Invoice Delivery situation inside QuickBooks Online (QBO).

       

      We can see the urgency of this matter and know this isn't the experience we want you to have when using the program. As we check here on our system, there's an ongoing investigation about the Delivery Issue for invoices inside the program. Our Engineers are aware of this and are currently working on a fix. It would be best if you reach out to our Customer Care Team so they can get your details and add you to the list of affected users. This way, you'll receive an update once a fix is available. We'll write down the steps to get you going:

       

      1. Sign in to your QuickBooks Online company.
      2. Select Help (?).
      3. Select either tab to get started:
      • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        • Start a chat with a support expert.
        • Get a callback from the next available expert.

       

      See this article for more details: QuickBooks Online Support.

       

      Furthermore, here are some articles to help you manage invoice payments, create personalize sales forms, and keep track of your transactions inside the program:

       

       

      We're only a click away if you need assistance managing invoices inside the program. Feel free to visit the Community space if you have any other QuickBooks-related questions. Keep safe.

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