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augustarenovatio
February 13, 2023
Question

Apparently i owe quickbooks a little over $1k because a customer paid me and quickbooks gave me the money and the customer ended up having insufficient funds??

  • February 13, 2023
  • 2 replies
  • 0 views
The customer had insufficient funds but quickbooks already paid me and now they rlare coming after me for the funds.. how is this possible.

    2 replies

    LieraMarie_A
    LieraMarie_A
    February 13, 2023

    Hi there, @augustarenovatio.

     

    I'd love to help. However, I'd like to ask some questions for further clarification regarding your concern.

     

    How do you collect payments from your customers? Are you using QuickBooks Payments? Did your customer overpay you?

     

    Looking forward to your response.

    A
    augustarenovatioAuthor
    February 13, 2023

    I do collect through QB.  And from what i was told by QB,  the customer paid me but didnt have the funds to cover the payment but QB had already paid me for him and when they realized his funds were no good they came to me wanting the money back..  this is what QB told me the other day.. which baffles me because. Why wouldnt QB go after him for the funds? I did the work i was supposed to do. Its not my fault QB decided to give me the payment before they verified his funds were actually there.. 

    S
    SirielJeaB
    February 13, 2023

    The Community is always on hand to answer your questions and provide the appropriate support. I appreciate your response to the thread, @augustarenovatio. Thank you for reaching out to us.

     

    Accurately recording your payment transactions is relevant for monitoring your business' finances. I understand you already spoke with our live support staff about your payment-related concerns. However, the best action in this situation is to contact our Merchant Services support. This way, they can fix the cash flow of your payments because they have the necessary tools to fix your issue and to look for your account comprehensively.

     

    To contact them, please visit this link: Contact Payments or Point of Sale Support.

     

    Once everything's good, you may want to read this article to learn how to match you bank and credit card statements: Reconcile an account in QuickBooks Online.

     

    Keep me posted if you have further questions about payments or any QuickBooks-related concerns. I'm always willing to help you, and we're available 24/7. Have a nice day!

    C
    clydesgaragellc
    April 7, 2025

    DID YOU GET THIS RESOLVED? IM FACING A SIMILAR SITUATION. THEY HAVE SINCE SOLD THE DEBT TO A DEBT COLLECTOR AND STONEWALLED ME AS FAR AS ANY RESOLUTION. JUST FYI FOR ANYONE READING THIS THE "PAYMENT PROTECTION" THEY OFFER DOES NOT COVER IF CUSTOMER HAS NSF....CRAZY YOU CANT TRUST THE COMPANY UTILIZED FOR INVOICE AND PAYMENTS TO VERIFIFY FUNDS 

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