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Jackie 7074
February 10, 2023
Solved

Applying a supplier refund to the Supplier account in Quickbooks Desktop

  • February 10, 2023
  • 1 reply
  • 0 views

I'm using quickbooks Desktop and I'm struggling with something, please help!!

We have a supplier account for BT, they have sent us many incorrect invoices and then sent correcting credit notes, all good so far. However it got to the point where we were over £1k in credit with them, and as our monthly invoice was only £50 I decided that this credit balance would be better back in our bank account so I asked them to refund us, which they did.

 

The supplier account shows a credit balance of £1119.93 but I cannot work out how to get the refund to the actual account. I have used the make deposit screen and put received from the BTsupplier. it then prompts me to use a drop down in the "From Account" and I'm thinking here I should use Telephone as thats where all the invoices are coded to. But it doesn't appear on the Supplier account. What am I doing wrong?! Is it just Friday and I've got brain fog! Would love some help please

 

Best answer by Ashleigh1

Hello Jackie 7074, 

 

Welcome to the Community page, 

 

So you need to have a credit (which it sounds like you have) then also create a deposit for the same amount to the Accounts Payable account, then you go to suppliers> pay bills> you'll be able to match the two together. 

1 reply

A
Ashleigh1Answer
February 10, 2023

Hello Jackie 7074, 

 

Welcome to the Community page, 

 

So you need to have a credit (which it sounds like you have) then also create a deposit for the same amount to the Accounts Payable account, then you go to suppliers> pay bills> you'll be able to match the two together. 

J
Jackie 7074Author
February 13, 2023

OK got it, thanks very much!

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