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May 20, 2024
Question

Are other people having problems with their drop down menu not working on Quickbook online?

  • May 20, 2024
  • 8 replies
  • 0 views
Original commenter did not share additional details

8 replies

May 20, 2024

Yes!  No categories showing up at all, vendors take forever if they do show and when I search transactions, they appear and disappear and give me the "something isn't quite right" error message.  I can't do anything this morning.

 

Also can't download banking info.

May 20, 2024

Yep cannot enter an invoice so I cannot do a dam thing.

May 20, 2024

Yes, can't do PO's or Invoices

May 20, 2024

Not working at all for me, nothing shows in the dropdown or by typing!

May 20, 2024

Big time.

 

Can't do anything.

May 20, 2024

Yes, can't finish my bank deposit because drop down menu not working.

Can't write a check to vendor for same reason.

May 20, 2024

Yes there is.  I make a post on the account management board and had so many replies of people having the same problem.  Can't do anything in QBO so far today. Very frustrating. 

May 20, 2024

Not working at all, cant do the drop-down or enter a payee

May 20, 2024

yes

May 20, 2024

I can provide details about the dropdown menu not working, Rotacct.

 

We've received similar reports about the dropdown not being responsive in multiple areas within QuickBooks Online(QBO).

 

With this, I recommend contacting our support team so they can add you to the list of affected users and receive email updates about the issue. Rest assured that our Product Development team is committing to resolving this issue promptly.

 

Here's how you can reach them:

 

  1. Sign in to your QBO account.
  2. Click on Help at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose Callback or Chat.

 

To help you review your accounts and ensure they match your bank and credit card statements, you can explore this resource: Reconcile an account in QBO.

 

Let us know by commenting below if you have further inquiries about QBO. We'll be here to answer them promptly. 

August 30, 2024

Just started for us yesterday.  Does anyone have a fix that actually works?

August 30, 2024

Hi there, Dwpllp. It seems that this post is a duplicate.

 

I’ll direct you to the thread where my colleague has already addressed a similar question. You can find it by clicking here.

 

In addition, check out our website for helpful tips and resources for future reference: Self-help articles.

 

If you have any other questions or need further assistance, let me know in the comments. Take care!