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April 26, 2024
Question

Are there any known issues with Journal entries today? Mine are slow to open.

  • April 26, 2024
  • 1 reply
  • 0 views
When I make a copy and save it asks me if I am sure I want to save changes to a reconciled entry. It a brand new entry and has not previously been reconciled.

1 reply

April 26, 2024

We appreciate you approaching the Community for your concern, amya.

 

I'll ensure you can overcome the error when opening and copying a journal entry in QuickBooks Online.

 

We currently don't have any reported cases related to your concern. Therefore, let's troubleshoot your browser to check if this is a browser-related issue. Outdated data used to run QuickBooks faster can cause unexpected behaviors when navigating the software.

 

To begin with, you can proceed to these keyboard shortcuts to utilize a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

After a successful attempt, you can clear the cache from your regular browser to avoid related discrepancies. However, please use a supported browser if the issue persists for the best or most secure experience.

 

Moreover, you can scan this material once you need to update your journal entry to keep your record accurate: Reverse or delete a journal entry in QuickBooks Online.

 

Feel free to update us in the thread if you have additional questions when duplicating a journal entry or other related concerns in QuickBooks Online. I'm always here to lend a hand.