As of this morning, I no longer have my Product/Service option showing on my Create A Sales Receipt screen. Any thoughts?

Thank you for bringing this to our attention, @tbrennan. I'm here to help. 

When creating a sales receipt in QuickBooks Online (QBO), the Product/Service option appears by default when selected, however, it's not showing up on your end. This is an unexpected behavior, and I suggest performing browser troubleshooting steps to determine if this is a cache-induced issue. First, let's try accessing your QBO account through your browser's incognito mode.

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

Next, you may clear your browser's cache if this solution works. If the issue persists, I suggest contacting our Support team. They have the required tools and can provide live support to help identify the cause of this issue.

Also, I'll leave an article about reviewing your previous fiscal year and preparing for the new one in QBO as a future reference: Year-end guide.

Let us know if you have updates about the problem of the product/service option not appearing on the sales receipt screen in QBO. We're here 24/7. Take care.

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